Refund Policy

Adstra provides a 10-day money-back guarantee from the date of your initial subscription purchase. This guarantee is conditional — refund eligibility requires that you have made a genuine, good-faith attempt to use the Platform as intended. Refund requests that do not meet all eligibility requirements will be denied.

This policy applies to new subscriptions only. Renewals, upgrades, and annual plan purchases are non-refundable.

To be eligible for a refund, ALL of the following conditions must be met:

• →Your refund request must be submitted within 10 calendar days of your initial purchase date. Requests submitted after this window will not be considered under any circumstances.
• →You must have successfully connected at least one active Meta Business Manager ad account to your Adstra dashboard.
• →You must have set up at least one automation rule in the Rules Engine with a defined ROAS target and CPA threshold.
• →You must have logged into the Platform on at least 3 separate days during the 10-day period (verified by our access logs).
• →You must have used the AI Advisor feature and submitted at least 3 queries regarding your account performance.
• →You must have run at least one active Meta ad campaign during the guarantee period with a minimum total spend of $50 USD across the account.
• →You must provide a detailed written explanation (minimum 200 words) of the specific features that did not perform as described and why the Platform did not meet your needs.
• →You must provide screenshots or screen recordings demonstrating the specific issue(s) you experienced.
• →Your account must not be in violation of these Terms of Service or Meta's advertising policies at the time of the request.
• →You must not have previously received a refund from Adstra on any prior account or subscription.
• →You must not be requesting a refund for reasons related to being unable to run ads due to Meta account restrictions, bans, or policy violations — as these outcomes are outside Adstra's control.

To request a refund, email support@adstra.live with the subject line "Refund Request — [Your Account Email]". Your email must include:

• →Your full name and the email address associated with your Adstra account
• →Your purchase date and order/transaction ID (found in your billing confirmation email)
• →The subscription plan you purchased
• →A detailed written explanation meeting the 200-word minimum described above
• →Supporting screenshots or recordings demonstrating your usage and the issues experienced

Incomplete refund requests will be rejected. We will not follow up to request missing information — it is your responsibility to submit a complete request.

We review all refund requests within 5 business days of receipt. Our team will verify your eligibility by reviewing your account activity logs, feature usage, and the documentation you provide. We reserve the right to request additional information to complete our review.

If your request is approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.

If your request is denied, we will provide a written explanation. Denied requests may not be re-submitted.

Refunds will not be issued under any of the following circumstances:

• →The 10-day guarantee window has passed
• →You have not met all eligibility requirements listed in Section 2
• →Your Meta ad account was banned, restricted, or disabled during the period
• →You experienced poor advertising performance not attributable to Platform malfunction
• →You changed your mind or no longer want to run Meta ads
• →You are requesting a refund on a renewal charge
• →You purchased an annual plan (all annual plan purchases are final)
• →Technical issues attributable to your internet connection, device, or Meta's own systems

Filing a chargeback or payment dispute with your bank or credit card company without first exhausting our refund process is a violation of these Terms and will result in immediate account termination and potential legal action to recover our losses, including chargeback fees.

For refund inquiries: support@adstra.live

Please allow 5 business days for a response. We do not process refund requests via live chat or social media.